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Home » Hubspot Service Hub Software Certification Answers » What type of feedback survey can you add to your live chat?

What type of feedback survey can you add to your live chat?

By vmartinez

What type of feedback survey can you add to your live chat?

  • CES
  • NPS
  • CSAT
  • Custom survey

 

Explanation: The correct answer is CSAT, which stands for Customer Satisfaction Survey. Integrating CSAT into live chat sessions enables organizations to gather immediate feedback from customers regarding their satisfaction with the support they received. CSAT surveys typically involve a simple question, such as ‘How satisfied are you with the assistance you received?’ Users can then rate their satisfaction on a scale, often ranging from very satisfied to very dissatisfied. By incorporating CSAT surveys into live chat interactions, businesses can swiftly assess the effectiveness of their customer support efforts in real-time. This immediate feedback mechanism not only allows companies to gauge customer sentiment promptly but also provides actionable insights for improving service quality and addressing any issues or concerns raised by customers during the chat session. Additionally, CSAT surveys in live chat contribute to enhancing the overall customer experience by demonstrating attentiveness to customer needs and a commitment to continuous improvement. Therefore, the inclusion of CSAT surveys in live chat aligns with best practices in customer service and supports organizations in delivering exceptional support experiences that foster customer satisfaction and loyalty.

Related content

Related questions:

  • You want to understand how easy it is for your…
  • Fill in the blank: The type of survey that measures…
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