Situation: The Lucky Nickel Construction Company recently hired a RevOps professional named Abeeku. He has discovered that the sales department and the customer support department have two different systems for tracking customer information and that the two aren’t connected in any way. He would like to get both departments onto the same system, but in the meantime he is focusing on integrating the two systems so they can share data. This is an example of:
- Process definition
- Data governance
- Tech stack management
- None of the above
Explanation: The correct answer is ‘Tech stack management.’ Abeeku’s efforts to integrate the separate systems used by the sales department and the customer support department exemplify the concept of tech stack management. Tech stack management involves overseeing and optimizing the various technologies and software solutions used within an organization to ensure they align with business objectives and facilitate seamless operations. In this scenario, Abeeku recognizes the inefficiencies and limitations posed by having separate systems for tracking customer information and aims to address this issue by integrating the systems to enable data sharing between departments. By focusing on integrating the two systems, Abeeku aims to improve data accessibility, consistency, and collaboration across departments, ultimately enhancing overall operational efficiency and customer experience. Tech stack management plays a crucial role in enabling organizations to leverage technology effectively to drive business growth and innovation. Therefore, Abeeku’s efforts to integrate the sales and customer support systems exemplify the concept of tech stack management within the context of Lucky Nickel Construction Company’s operations.