True or False? When conducting buyer persona interviews, make sure to include your colleagues who were involved in the sales process.
- True
- False
Explanation: False. When conducting buyer persona interviews, it’s generally not advisable to include colleagues who were involved in the sales process. The purpose of these interviews is to gather unbiased and candid insights directly from the customers or prospects themselves. Involving colleagues who have been part of the sales process may inadvertently introduce bias or influence into the responses obtained. Customers may feel uncomfortable providing honest feedback if they perceive that their responses could impact their ongoing or future interactions with the company. Therefore, it’s typically best to conduct buyer persona interviews separately from individuals directly involved in sales to ensure the information collected is as genuine and unbiased as possible.