Scenario: Kyle is in a new role and looking to upskill, so he goes to Google to do some research. He finds a search engine listing that piques his interest and clicks it. He’s taken to a blog post on your site. He reads the post and sees there’s a content offer. He’s interested, but not sure he’s ready to give his information for it just yet. Below the offer, he sees a chatbot asking if he needs help so he clicks it to start a conversation. Which stage of the inbound methodology is Kyle in?
- Awareness
- Attract
- Engage
- Decision
- Delight
Explanation: The correct answer is Engage. In the scenario described, Kyle has already moved past the Awareness and Attract stages of the inbound methodology. He has become aware of the company and its offerings through a search engine listing and has been attracted to the website by clicking on the listing. Upon arriving at the website, Kyle reads a blog post, indicating further engagement with the content. However, he is not yet ready to make a decision or commitment by providing his information for the content offer. Instead, he engages further with the company by interacting with the chatbot to seek more information or assistance. This interaction signifies Kyle’s active engagement with the company and its offerings, as he explores his options and seeks guidance or clarification before making a decision. Therefore, Kyle is in the Engage stage of the inbound methodology, where he is actively interacting with the company and its resources as he progresses through the buyer’s journey.