vmartinez

Which of the following options can help you during the renewal cycle?

 

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• Help customers set goals
• Introduce key stakeholders to popular features
• Set customer milestones for feature usage
• All of the above

 

What problem might arise if you don’t maintain continuous communication with your customer between purchase and renewal?

 

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• Your customer might not remember to use their premium features
• You might miss opportunities to support them
• You might forget what their unique needs are
• Your customer might think that you’re not interested in their institution

 

One of your customer’s main deal drivers for purchasing Education Plus was the enhanced Security features, but the Product Usage Review reveals very limited use of the investigation tool. How should you proceed?

 

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• Advise executive education leaders to require that IT administrators use the investigation tool
• Demo the investigation tool’s features during the Product Usage Review and share support resources after the meeting
• Ignore the low usage, and focus on demonstrating the value of another popular feature instead
• Recommend purchasing a third-party security tool that helps manage the customer’s Google environment

 

What can you do when you run a Product Usage Review?

 

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• Update information in the Partner Sales Console
• Execute your 90-60-30-15 renewals campaign
• Validate the value and impact of the paid editions
• Audit license assignment

 

What is a Product Usage Review?

 

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• An email campaign that lets you demonstrate new paid features to customers
• A tool for identifying which educational institutions use competitors’ solutions
• A document with step-by-step instructions that explains how to use different paid features
• A customer success engagement tool that evaluates a customer’s usage of paid features