vmartinez

Fill in the blank: Adult learners want training to focus on _______, rather than knowledge that may be useful to them in the future.

 

• hypothetical scenarios
• best practices
• current issues
• common pitfalls

 

 

True or false? When designing a relevancy-oriented training for adult learners, it’s important to focus on practical tasks and objectives that can make the training more valuable to them.

 

• True

 

• False

 

In Kotter’s 8-step model for change management, the last step is focused on anchoring the change in the company’s corporate culture. In the context of a data migration, what’s one way you can achieve this?

 

• Position the CRM as just another tool in the company’s tech stack
• Encourage the client to learn the new system through trial and error
• Integrate CRM training into recruitment, onboarding, and employee development programs
• Recreate the client’s existing CRM processes in HubSpot to avoid confusion

 

Fill in the blank: _______ is often cited as a top barrier when using a CRM to accelerate revenue growth.

 

• Ineffective training videos
• Lack of phone support
• Poor branding
• Low user adoption

 

Fill in the blank: A delta migration covers the period between the date data was exported for the full migration to the _______ users were actively working in the old system.

 

• last date
• last week
• last month
• last quarter

 

Establishing baselines before starting the migration to HubSpot can serve as a reference to gauge results once the migration is complete. Which of the following is NOT a recommended baseline you should measure against?

 

• Total count of records from the source system
• Average system usage in the source system
• Volume of existing data quality issues in the source system
• Total active users in the source system