vmartinez

In terms of best practice, how should you always start a demo with a prospect?

 

• Recap of previous conversations focusing on GPCT and setting agenda for this call.
• Always start with the Reporting Dashboard
• Workflows because they are extremely powerful
• Gmail integration

 

If a prospect has multiple sales processes which of the following should we recommend?

 

• Sales Hub Pro for Multiple Deal Pipelines
• Marketing Hub Pro for access to workflows
• Sales Hub Enterprise for Revenue Reporting

 

What is the model that we should use for our demos?

 

• Sales Hub Pro for Multiple Deal Pipelines
• Marketing Hub Pro for access to workflows
• Sales Hub Enterprise for Revenue Reporting

 

Which of the following are ways that a Marketing Hub user could leverage data collected from Service Hub (check all that apply):

 

• Finding customers that have rated you highly on customer satisfaction surveys and asking if they’d be willing to be a case study on your website.
• Check frequent questions that customers ask on your Knowledge Base and writing Blog Articles about those topics.
• Identify trends amongst satisfied and dissatisfied customers and use that to change how you qualify to those types of leads.
• Add all customers that have created a support ticket and automatically opt them into receiving all your marketing emails.

 

Which of the following is not a good use case for Ticket workflows (automation)?

 

• Automating personalized, 1:1 outreach for important, high revenue customers
• Assigning a task to a support agent if a ticket hasn’t been actioned in three days
• Rotating the assignment of a ticket amongst a Service Team
• Notifying customers when a ticket they have submitted has been closed

 

Service Hub has a number of channels to allow user’s customers to get help and submit tickets. Which one of these is not a natively-supported channel for handling service inquiries in Service Hub?

 

• Knowledge Base
• Support Form
• Inbound Calling
• Email
• Live Chat