vmartinez

Let’s assume you’re part of an organization that receives a high volume of incoming messages on social media. You need to route those messages to the appropriate team members to address. You also need to monitor and report on how efficiently those team members are resolving these issues. Which two Hootsuite features would you need to accomplish this? Pick two

 

• Message Assignments
• Team and time metrics Reports
• Hootsuite Impact
• Post performance Templates
• Hootsuite Composer
• Team Permissions

 

Say you’re an escalation expert on a customer support team, and a complaint has been directed to you to address. The upset customer claims they’ve tried to resolve their issue with your company numerous times, with no luck. Which of the following is the best feature to refer to, before responding to the customer?

 

• Interaction History
• Hootsuite Insights
• Team and time metrics report
• Vanity URLs
• Hootsuite Impact

 

Which Hootsuite feature provides you with a log of previous conversations with customers from your social accounts?

 

• message log
• customer profiles
• tracking pixels
• notification centre
• interaction history

 

You can access Hootsuite’s Campaign tool in

 

• the Composer, in the sidebar
• Hootsuite Ads, under Campaign
• Hootsuite Insights, under Analytics
• the Content Library, in the Composer
• Planner, under the Publisher tab

 

Why is it beneficial for Team Admins to add multiple content libraries within Hootsuite?

 

• if you need to schedule more than 100 messages at a time, you’ll need to create and separate content banks
• to get better curation results from Hootsuite’s content curation algorithm
• to supply different teams with shareable content relevant to their functions, and reduce clutter for other teams
• to more efficiently search social networks for mentions of your company’s handle or branded hashtags
• to more accurately catalog incoming social messaging based on fan/follower type

 

Which of the following are reasons why you would want to use Hootsuite’s interaction history? (pick two)

 

• To avoid asking customers questions they have already answered
• To understand the historical context of conversations a customer has had with your brand, so you can tailor your response to them.
• To keep track of internal conversations you’ve had with other team members in your Hootsuite organization about a specific client.
• To quantify customer satisfaction based on sentiment analysis.
• To automatically improve the copy on social posts based on the reception previous posts have received.
• It provides regulated industries a detailed history of interactions for record keeping.