True or false? The “explore” step of the LAER® method is where you’ll uncover the true meaning behind the prospect’s objections by seeking clarification and understanding with a question.
- True. You should uncover the true meaning behind the prospect’s objections and offer a recommendation, alternative solution, or next step to address the objection during the “explore” step.
- False. You uncover the true meaning behind the prospect’s objections during the “listen” step.
- True. Uncovering the true meaning behind the prospect’s objections during the “explore” step enables you to move on to the final step: “respond.”
- False. You should uncover the true meaning behind the prospect’s objections by seeking clarification and understanding during the “acknowledge” step.