Fill in the blank: The silo mentality is ___________.
- (A) when the management of a customer or account moves from one team or department to another.
- (B) a process where an organization listens to complaints or grievances to improve its products or customer service.
- (C) a process where a company listens to employees’ complaints or grievances, instead of their customers and uses that feedback to improve its products or customer service.
- (D) a mindset present when certain departments or sectors do not wish to share information with others in the same company.