You manage the social media profile of a retail brand. Due to the crisis, stores are operating at limited hours. What should you update on the profile?

You manage the social media profile of a retail brand. Due to the crisis, stores are operating at limited hours.

What should you update on the profile?

 

Match the pairs

• Posting humor about the situation.-❌ Avoid
• Updated contact details for customer support. – ✅ Correct Action
• Ignoring customer inquiries about changes to store policies. – ❌ Avoid
• Adjusted opening hours. – ✅ Correct Action
• Pinned post with important customer information. – ✅ Correct Action