Fill in the blank: _______ uses your approved knowledge base and blog content to respond to inquiries. By vmartinez Fill in the blank: _______ uses your approved knowledge base and blog content to respond to inquiries. Customer agent Support agent Content agent Social agent Related content Related questions:Fill in the blank: Your service team is concerned…Fill in the blank: Adult learners want training to…Fill in the blank: You’re training a new team member…How often should you edit your knowledge base articles?