Fill in the blank: Placeholder tokens in templates appear as _____.
- properties personalized to the record
- bold and italicized
- highlighted buttons and are meant to be updated
- capital letters and are meant to be updated
Explanation: Placeholder tokens in templates appear as capital letters and are meant to be updated. Placeholder tokens are placeholders within templates that represent dynamic data fields, such as contact names, company names, or other record-specific information. They typically appear as uppercase words enclosed in curly braces, serving as placeholders for personalized data that will be filled in automatically when the template is used. These tokens provide a convenient way to personalize communications at scale, ensuring that each message is tailored to the recipient without requiring manual input for each individual contact. By utilizing placeholder tokens, users can streamline their communication workflows, save time, and maintain consistency in messaging across various interactions. Therefore, the correct answer is capital letters and are meant to be updated, as it accurately describes the appearance and purpose of placeholder tokens within templates.